Refunds & Returns

Change of Mind

We value our customers at Cat & Claudia's Community Pharmacy so if you change your mind, you can exchange (not refund) most products within 14 days of purchase date, provided that:

  • You provide a receipt,
  • The product and packaging are in its original condition including all manuals and accessories,
  • The product is in re-saleable condition, and
  • The product has not been used or damaged. Exchanges or refunds for change of mind cannot be offered for:
    • Gift cards and vouchers
    • Baby formulas
    • Medicines - Pharmacy Only medicines (S2), Pharmacist Only medicines (S3), Prescription Medicines
    • Vitamins and nutritional supplements
    • Underwear and hosiery
    • Earrings
    • Special and custom orders

Cat & Claudia's Community Pharmacy's change of mind returns policy is in addition to customers' statutory rights under the Competition and Consumer Act and similar laws. This means that Cat & Claudia's Community Pharmacy reserves the right not to offer an exchange if the above requirements are not satisfied.

Cat & Claudia's Community Pharmacy reserves the right not to offer an exchange if the above requirements are not satisfied.

Consumer Guarantees

Cat & Claudia's Community Pharmacy will accept any product returns and provide our customers with an exchange or refund where:

  • The product is faulty or is not of acceptable quality, or
  • The product is not fit for its intended purpose, or
  • The product does not match the sample or our description, and
  • The customer can present a receipt or other adequate proof of purchase

Cat & Claudia's Community Pharmacy may return the product to the manufacturer to determine the nature of the problem. Cat & Claudia's Community Pharmacy reserves the right not to offer an exchange or refund where the item fault is a result of misuse or neglect. We reserve the right to assess the condition and age of returned goods prior to providing an exchange or refund.

Also, if an order is returned to Cat & Claudia's Community Pharmacy by a courier as it was deemed undeliverable, the order will be refunded minus the postage.

Damaged Goods

Even though great care is taken in the shipping process, if your order arrives damaged, you must contact our team within 48 hours of receiving your order. You will be requested to provide your order details with photographic evidence of your parcel including the damaged goods, which may require being returned. If we approve your claim, we will exchange the product(s) for the same item or if the product is no longer available, we will send a similar product of the same or similar value if you are satisfied.

Return Methods

At Cat & Claudia's Community Pharmacy, we have expanded our return policy to offer more flexibility to our customers. Customers now have the option to return their purchases either by mail or directly in-store, providing them with more convenience. However, please note that obtaining a return label for the products to be returned is the responsibility of the customer.

Refund Processing

We understand that sometimes, you might change your mind after making a purchase. To accommodate this, we have decided not to charge any restocking fees for returns made due to a change of mind. This means you can shop with us with more confidence, knowing that you won't be penalized for changing your mind.

Once we receive your returned item, we will process your refund as quickly as possible. Typically, it takes about 5 business days for the refund to be processed. We appreciate your patience during this time.